Refund Policy
Returns & Refunds Policy
How to request a return
All requests are handled by email at info@saintvenik.com. So we can help you as fast as possible, email us with the following:
- Your order number and the email you used at purchase.
- The product you want to return.
- The reason that applies to your case.
- A short note explaining the situation.
- At least two (2) photos of the product.
Once we get your email, we will review your case and write back with the next steps, including the address to ship your return to.
Response time: up to 5 business days from the date of the request.
Important: returns sent without prior authorization, or to an address other than the one we give you by email, may not be accepted or processed.
Return request window
You have 14 days from the delivery of your order to request a return.
Once your request is approved, you have 14 days to hand the package to the shipping carrier. If that window passes without the shipment reaching us, the request is cancelled and the return can no longer be accepted.
Your options
When you return a product you can choose between:
- A refund to the same payment method used at purchase, or
- Store credit for the value of the returned product, valid for 12 months.
The choice is yours. If you take store credit and later pick a piece worth more, you pay the difference plus shipping.
Conditions
- The product must be unworn, in perfect condition and in its original packaging, including any accessories.
- You must include your order number, full name and email inside the package. Without this, the return may be delayed or may not be processed at all.
- The return must be shipped with tracking. We need the tracking number to validate it.
- Any item that is not in resalable condition because of wear, alterations, damage or different packaging will not be accepted and will be sent back to your address.
Return shipping
Return shipping on products with no defect is paid by the customer. For manufacturing defects, Saint Venik covers it.
Original shipping costs are not refundable.
The package is the customer's responsibility until it reaches us. We recommend keeping the shipping receipt and tracking number until the refund is processed.
If the package is lost in transit and you cannot provide a shipping receipt, the return cannot be processed. If you do have a valid tracking number or receipt, we will offer you store credit for the corresponding value.
We are not responsible for duties, taxes or other customs charges on return shipments. Those costs are the customer's.
Gift returns
If you received a piece as a gift, you can return it for store credit, valid for 12 months. Just write to info@saintvenik.com with the name of the person who bought it, or the order number if you have it.
If the piece you choose is worth more, you pay the difference plus shipping.
3-for-2 promotions and quantity offers
In our 3-for-2 promotions, the lowest-priced piece in the order is the one you get free.
Partial returns
You can return part of your order, but doing so gives up the promotional benefit. The pieces you keep are charged at their regular price, and your refund is calculated on that difference.
This means that in some cases the refund may be partial, or there may be no refund at all. If the pieces you keep add up at regular price to the same as or more than what you paid, no money is returned.
Example:
| You return | You keep | Value at regular price | Refund |
|---|---|---|---|
| The $20 one (the free one) | $30 + $50 | $80 | $0 |
| The $30 one | $20 + $50 | $70 | $10 |
| The $50 one | $20 + $30 | $50 | $30 |
| $20 and $30 | $50 | $50 | $30 |
| $20 and $50 | $30 | $30 | $50 |
| $30 and $50 | $20 | $20 | $60 |
| All three | — | — | $80 |
Full return
If you return all three pieces within the stated window, you are refunded the full amount you paid.
Refunds
Every return is inspected on arrival. We will email you once it has been received and checked, letting you know whether it was approved.
Refund window: up to 10 business days from approval. Refunds are issued only to the original payment method.
Keep in mind that your bank or card provider may take additional time to show the refund in your account.
Lifetime Guarantee
Owning a Saint Venik piece comes with peace of mind, backed by our Lifetime Guarantee. We are committed to giving you a product that is reliable and built to last.
If at any point your piece develops a manufacturing fault — a clasp that will not close properly, a join that gives way, a loss of shine or a change in tone — we will be here to replace it. With no time limit.
Our pieces are made to be worn every day: they hold up to water, sweat and heat. The guarantee does not cover intentional damage, misuse, or exposure to chlorine, chemicals or other conditions beyond normal wear. It does not cover loss or theft either.
To activate your guarantee, write to info@saintvenik.com with a photo of the piece and your order number.
We want you to love what you wear. Every Saint Venik piece goes through a triple polishing process, with two steps done by hand before the final finish, so it holds its shine from day one. If something still is not right, we will do everything we can to help.
Right of withdrawal — European Union
If your order is delivered to an address within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, without giving a reason. The product must be unworn, in its original condition and with its complete packaging. This right applies in addition to the conditions described in this policy.
