Shipping policy
Delivery times
| REGION | DELIVERY |
|---|---|
| Europe | 3-6 business days |
| United States | 4-9 business days |
| Mexico | 4-9 business days |
| Australia | 4-9 business days |
| United Kingdom | 3-6 business days |
| Canada | 4-9 business days |
| Rest of the world | 10-15 business days |
The delivery times above are estimates, counted from the shipping date and not the purchase date. They are not guaranteed delivery dates.
During peak periods (Black Friday, Cyber Monday, the holidays and others), your order may run late. If your order has not shipped within a reasonable window, reach out and we will look into it.
Tracking your order
Once your order ships, you will get an email with a tracking number and a link to follow your package all the way to your door.
Duties and import taxes
Every order ships Delivered Duty Paid (DDP). We cover all duties, taxes and import fees, so there is nothing extra to pay at customs.
Customs processing can add some delay to international orders.
Wrong or incomplete delivery address
If you entered a wrong or incomplete delivery address, contact us before the order ships. Once it is on its way we can no longer change it, and any change has to be arranged directly with the carrier.
If a package is delivered to the wrong address because of incorrect or incomplete information provided by the customer, we cannot issue a refund or a replacement if the package is lost as a result.
Packages lost in transit
We will process a refund or a replacement once the carrier has completed an investigation and officially declared the package lost.
Packages marked delivered but not received
We are not responsible for packages the carrier has marked as delivered but that are reported as not received. If tracking shows the package was delivered, we will request an investigation from the carrier. If the carrier confirms delivery to the correct address, we cannot be held responsible for lost or stolen goods.
Failed delivery attempts
If the carrier makes several unsuccessful delivery attempts and the package is held at a pickup point without being collected within the set window, it will be returned to us. In that case, a return shipping fee will be deducted from your refund. The exact amount depends on the destination country and will be shared with you before we process the refund.
Customer support
For any question about shipping and delivery, reach us at info@saintvenik.com.